Shipping and Delivery Information

Shipping

Smaller, lighter weight items will be shipped via UPS. Shipping time depends on factors such as order processing time and UPS availability. Most orders will ship within 48 hours of when the order is placed. You will receive a UPS tracking code via email once your order is ready to ship.

Delivery Guidelines

There are several options available to ensure your order is fulfilled in a timely manner. Some items are delivered to you directly from your local store using Local Delivery. Others may come may from one of our warehouses or vendors using National Delivery. The amount of time your order will be in transit varies according to item location, size, weight, and shipping/delivery type selected during checkout. Please note that we only ship within the continental United States and do not ship or offer National Delivery (defined below) to Puerto Rico or Hawaii. See Return, Cancellation and Exchange Policy for additional information relating to shipping and delivery fees.

Delivery

Delivery on in-stock items may be available as early as Same Day. Same Day availability is limited to certain areas and is only an option when purchased prior to 2pm local time and when space is available on the local store's delivery truck. Items requiring licensed installation are not available for Same Day service.

American Freight reserves the right to refuse delivery due to the threat of harm, unsafe conditions to customers, associates, or other agents of American Freight or their property. Delivery prices and scheduling may vary depending on where your item(s) are located around the country. Once your order has been placed, American Freight will calculate the distance between your delivery address and the origin of the item being delivered.
Please note: Orders with multiple items may arrive separately as they may come from different locations.

If you are purchasing online:Once your item is added to cart, you will be able to see if your item(s) qualify for local or national delivery in the Order Summary based on your delivery zip code and item location.

local delivery cart

  • Additional information about delivery for specific types of items are listed at the bottom of this page.
  • Local Delivery:
    Your item(s) qualify for local delivery if they are located within 75 miles of your delivery address.
    If your order is placed in-store, your delivery will be scheduled at your time of purchase. On the date of your delivery you will also be notified when your order is out for delivery.
    If your order is placed online, once your order is placed, our associates will locate your item(s) in our inventory and prepare them for delivery. An American Freight customer service representative will call to schedule delivery. You will also be notified when your order is out for delivery. Not all store locations offer Local Delivery online. If Local Delivery is not available during checkout, complete your order and call your local store to get an estimate and schedule Local Delivery as these locations utilize third-party (sub-contracted) delivery services.
    Local Delivery has two different service levels:
    • Basic - Drop Off Service Only (available for in-store and online purchases)
      • Furniture & Mattresses: Includes removing plastic and placing in desired location and installation of legs onto sofas, loveseats, sectionals, and/or ottomans. Does not include removing items from cardboard boxes. No haul away except for CA customers where existing mattress and foundation(s) may be hauled away in accordance to MRC guidelines.
      • Appliances: Includes placing item across first threshold or inside a covered area and removing box; no hook up or haul away services are included.
    • Standard - Your item(s) will be delivered to a room of your choice. (available for in-store purchases only)
      • Furniture & Mattresses: Includes removing plastic and placing in desired location and installation of legs onto sofas, loveseats, sectionals, and/or ottomans. Does not include removing items from cardboard boxes. No haul away except for CA customers where existing mattress and foundation(s) may be hauled away in accordance to MRC guidelines.
      • Appliances: The Delivery Team will remove all protective packaging from the item and attach all included pieces. They will also remove all packaging materials from the premises. Setup fee (additional charge per appliance) includes connection of the new appliances to existing connections for the product to function. If the existing connection is determined to not meet local codes, the item will be treated as a Basic Delivery. We will level the item where necessary and test the basic operations. The delivery team will NOT complete LP and natural gas hookups. New accessories are required for hookup and must be purchased. Your local delivery team carries basic appliance accessories on their delivery truck, available for purchase at time of delivery, however it is always recommended to purchase these items prior to completing your purchase. If additional installation services are needed, a third-party company may be able to perform the necessary services at an additional charge. For more details please call your local store.
        Standard Local Delivery does not include any haul away services. Haul away is available for appliances for an additional charge. Please contact your local store for more details.
        Please note: Certain rural locations, or remote/island deliveries will not qualify for hook-up/haul away services, may not have delivery available, or service will be upgraded as needed.
  • National Delivery:
    If your item(s) originate at a location that is more than 75 miles from your delivery address, it may take up to 10 business days for your order to arrive at a local delivery hub near you. National Delivery is currently only available for certain appliances. After placing your order, you will receive a confirmation email with your order information. You will then receive an email from our delivery provider which will allow you to schedule your delivery date. On the date of delivery, you will get a pre-delivery call about thirty (30) minutes before the delivery driver arrives to your home. Haul away services are not available with National Delivery services.

    National Delivery has three different service levels:

    • Basic: Your item(s) will be delivered to the curb at the end of your driveway.
      Curbside delivery does not include hook-up/installation, assembly of items, or removal of packaging.
    • Standard: Your item(s) will be delivered inside the main entrance of your home.
      Standard delivery does not include hook-up/installation, assembly of items, or removal of packaging.
    • Deluxe: Your item(s) will be delivered to a room of your choice (such as a kitchen or laundry room).
      Deluxe delivery includes unpacking and removal of packaging materials but does not include hook-up/installation or assembly of items.

Additional information and delivery options for specific types of items are listed below.

Local Delivery - Standard Service

For all refrigerators and freezers, we will place all racks, crispers, ice trays, door handles and other features in factory recommended positions. We will reverse doors if requested and remove and re-attach handles and doors to complete the delivery. For refrigerators and freezers with a water line, we can re-connect to an existing line, provided the water line meets the manufacturer and local building requirements. Installation for refrigerators and freezers will include electric and water hook-up. Refrigerators and freezers with water line will require an existing water line with shut off valve to install.

Local Delivery - Standard Service

Gas hookup is not available through local delivery service but can be purchased as licensed installation. Contact your local store for additional information. We will remove protective plastic, set grates and burners in place, and install any manufacturer-provided anti-tip or other stability device.

Local Delivery - Standard Service

We will test the 220-volt range outlet using the 3 wire or 4 wire electrical outlet tester. If the test passes, we will connect the range to the existing outlet. If the test indicates a defect, we cannot connect the range. We also cannot connect or unplug any direct wire hook-ups. We will remove protective plastic and install any manufacturer-provided anti-tip or other stability device.

Local Delivery - Standard Service

Gas hookup is not available through local delivery service but can be purchased as licensed installation. We will remove protective plastic, set grates and burners in place, and install any manufacturer-provided anti-tip or other stability device.

Local Delivery - Standard Service

Local Delivery - Standard Service

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

Local Delivery - Standard Service

Gas hookup is not available through local delivery service but can be purchased as licensed installation. Contact your local store for additional information.

Local Delivery - Standard Service

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

Local Delivery - Standard Service

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

Local Delivery - Standard Service

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

Local Delivery - Standard Service

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

Local Delivery - Standard Service

We will deliver the item into your house. We cannot perform installation nor removal of old item.

Local Delivery - Standard Service

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

Local Delivery - Standard Service

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

Local Delivery - Standard Service

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

Local Delivery - Standard Service

We will deliver the item into your house. We cannot perform installation nor removal of old item. Installation for this item is available at an additional cost. For more information on installation, please call your local store.

Local Delivery - Standard Service

We will remove shipping restraints and attach legs. We will connect the drain hose and connect to existing hot/cold water taps. If no grounding is available, we cannot provide hook-up.

Local Delivery - Standard Service

We will remove shipping restraints and attach legs. We will connect the drain hose and connect to existing hot/cold water taps. If no grounding is available, we cannot provide hook-up.

Local Delivery - Standard Service

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.

Local Delivery - Standard Service

Gas hookup is not available through local delivery service but can be purchased as licensed installation. Contact your local store for additional information. We will remove the item from the carton and remove all packaging material from the premises.

Local Delivery - Standard Service

We will connect the dryer discharge using only new metal vent kits (connect venting at back or side). If existing vent does not vent outside the home, we cannot complete hookup. We will test the 220-volt dryer outlet using the 3 wire or 4 wire electrical outlet tester. If the test passes, we will connect the range to the existing outlet. If the test indicates a defect was present, we cannot connect the dryer. We also cannot connect or unplug any direct wire hook-ups.

Local Delivery - Standard Service

We will remove the item from the carton and remove all packaging material from the premises. We will level the item where necessary and test the basic operations. We will also haul-away the old item that is being replaced.