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American Freight
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Frequently Asked Questions


Have Questions? We're Here to Help!


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General In-Store FAQ's

American Freight FAQs
Where is an American Freight store near me?
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Why does your Advertising say “each piece” for mattress pricing?
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Can I order online or over the phone?
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How can I purchase items on my Wish List?
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What items are included in your package deals?
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What are your store hours?
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Where can I find dimensions for your products?
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When does the sale end?
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Your prices are so low - what's the catch?
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What is "Factory Select" furniture?
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Do you offer gift cards or gift certificates?
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Are you hiring?
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Can someone from the store help me load my order?
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Shop Your Way (SYW) Rewards Program
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Delivery Questions FAQs
Do you deliver?
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How much does delivery cost?
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Do delivery teams assemble my furniture?
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How long do I have to wait for my furniture?
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Payment Policy & Warranty Questions FAQs
Does American Freight offer payment plan options?
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What payment types do you accept?
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What is your return policy?
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What is your refund policy?
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What is your replacement policy?
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Does your furniture come with a warranty?
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Are extended warranties available for customers?
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Do Open-Box appliances offer a warranty?
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Online Ordering FAQ's

Online Order Help FAQs
How can I order Online?
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How can I purchase items on my Wish List?
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How can I find my local store?
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How do I set my local store?
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Why do I need to set my local store?
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Will my furniture be ready when I arrive at the store after an online order?
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Can I do a partial payment online?
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What online payments do you accept?
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When is my debit or credit card charged?
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Am I able to take advantage of the payment plan options on online orders (Take it home today for $50)?
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Is the online price the same as in-store?
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Can I purchase a protection plan for my furniture online?
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Can I purchase the promotional items, $249 sofas, 7 piece living room package, 8 piece bedroom package or whole house of furniture?
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How can I Cancel my order?
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What if I buy online but don't like the item in the store?
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What if I want to see an appliance before I purchase online?
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Can someone from the store help me load my order?
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Online Shipping & Returns
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Online Account Help FAQs
How can I order Online?
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How can I change or reset my password?
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How can I change my billing address?
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How can I change my Shipping address?
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Appliance FAQ's

Appliance FAQ's FAQs
What type of appliances does American Freight sell?
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Will American Freight install or hook up my appliance?
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Can I order parts or accessories for my appliances?
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How do I know if my appliance has a recall?
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Can I have my old appliance Haul-Away when my order arrives?
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What is American Freight Certified?
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Do out of box appliances offer a warranty?
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Tools & Resources FAQ's

Contacts FAQs
In-Store/Online Order Help
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Delivery
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Payment Services
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Appliance Installation
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