FAQs Archive - American Freight Support

Shop Your Way FAQ's and Terms and Conditions

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Can someone from the store help me load my order?

As a courtesy to customers, American Freight Stores, LLC will provide loading assistance to help customers load purchased merchandise into their personal vehicles at the…

What if I want to see an appliance before I purchase online?

American Freight stores take local pictures of the actual items. On the product page, look for the icon “View Photos & Condition”. Click the link…

Do out of box appliances offer a warranty?

If available, a manufacturer’s product warranty will still apply to most Out of Box items. Many items also have the option to purchase an additional…

What is the difference between local and national delivery?

Some of our items are delivered to you directly from your local store, others come nationally from one of our other stores, warehouses, or vendors.…

Why is Store Pick Up the only option available for some items?

American Freight carries a broad range of inventory including furniture, mattresses, and appliances. While many of our stores are able to offer both delivery and…

What if I buy online but don't like the item in the store?

If you arrive in store to pickup your item and change your mind, an American Freight associate will assist you in finding a similar item…

How can I receive my products when I order online?

We offer several different options to receive your product when you purchase online: Store Pickup: If your item is located in a nearby store, you…

How do I know when my order is ready for pick up/delivery?

When you place an order on AmericanFreight.com, you will receive a confirmation email with further information about the status of your items. There are several…

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