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  • American Freight

    American Freight

    FAQ Category: Online Order Help

    Can someone from the store help me load my order?

    As a courtesy to customers, American Freight Stores, LLC will provide loading assistance to help customers load purchased merchandise into their personal vehicles at the…

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    What if I want to see an appliance before I purchase online?

    American Freight stores take local pictures of the actual items. On the product page, look for the icon “View Photos & Condition”. Click the link…

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    What if I buy online but don't like the item in the store?

    If you arrive in store to pickup your item and change your mind, an American Freight associate will assist you in finding a similar item…

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    How can I Cancel my order?

    To process a refund request, please email us at: websales@americanfreight.us – Please include your Order # and provide a reason for refund. Allow 24-72 hours…

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    Can I purchase the promotional items, $198 sofas, 7 piece living room package, 8 piece bedroom package or whole house of furniture?

    At this time, the promotional packages: $198 sofas, 7 piece living room package, 8 piece bedroom package and whole house of furniture are only available…

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    Can I purchase a protection plan for my furniture online?

    Yes you can! Add your items to your cart, and prior to checkout you will have the option to add the protection plan to your…

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    Is the online price the same as in-store?

    Yes, the prices are the same in-store and online.

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    Am I able to take advantage of the payment plan options on online orders (Take it home today for $50)?

    Online orders ARE eligible to take advantage of payment plans or the take it home for $50. To participate in payment plans, you will need…

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    When is my debit or credit card charged?

    When you process your payment online, your card will be charged immediately.

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    What online payments do you accept?

    American Freight allows all major credit and debit cards including Visa, Mastercard, Discover and American Express.

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