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Frequently Asked Questions

American Freight FAQ’s:

What is the closest store to me?

You can easily find information on the closest American Freight store to your home by clicking here.

What are your store hours?

Our stores are open seven days a week for your convenience. You can find our store hours here.

Are you hiring?

American Freight Furniture and Mattress stores are always looking for energetic employees! Click here to fill out an application online or find us on Indeed

Delivery Questions:

Do you deliver?

Each American Freight Furniture and Mattress store has a team of contracted delivery drivers available that deliver merchandise to our customers. These teams are not American Freight employees, and set their own schedules. In-stock items can be delivered the same day as they are purchased.

How much does delivery cost?

The cost of delivery depends where you are located – your local store will be able to provide you with more information.Since American Freight subcontracts their delivery drivers,the customer is responsible for paying the fee to the driver in cash when they arrive to drop off the merchandise.

How long do I have to wait for my furniture?

In-stock items are available for pick-up or delivery the same-day they are purchased. If you purchase furniture that is not in stock, paid-in-full items will be reserved for you to pick up or have delivered at your convenience once they arrive in the store.

Do delivery teams assemble the furniture?

Most of the delivery teams do not assemble – however, some may do so for an additional fee. Your local store will be able to tell you whether or not the subcontracted drivers they work with offer this service.

Policy & Warranty Questions:

What payment types do you accept?

We accept cash, personal check, MasterCard, Visa, and Discover.We also have a 100% approved free layaway program. All credit card payments must be accompanied by identification.

What is your refund/return policy?

If you place merchandise in layaway, you may cancel your layaway within the first ten days and be issued a refund. Additionally, if your layaway has been paid in full and you do not receive your merchandise within four weeks of your final payment, you are entitled to a full refund. State laws may very – see your local store for details. All sales are final.

Items sold as a discounted package can only be returned as a complete set – a receipt is required for all returns and exchanges. If you paid for your purchase in cash, refunds will be issued via corporate check only and can take 7 to 14 business days to arrive.

Does your furniture come with a warranty?

Many of our pieces come with a manufacturer’s warranty – what this covers depends on the pieces you choose and what manufacturer they are from. American Freight does offer a third party protection plan that you can purchase with most of  your furniture or mattress. Our sales people would be more than happy to demonstrate those additional protection plans and provide more information about how they work.

Why does your website say “each piece” for mattress pricing?

Our mattress pricing on our website and in store is shown as each piece because all of our mattresses sold in sets. This means twin, full, and queen mattress sets have two pieces (the mattress and the box spring) and our king mattress sets have three pieces (the mattress and a split box spring).

Miscellaneous Questions:

What items are included in your package deals?

We sell a variety of package deals with options for your living room, bedroom, and even your entire home! These packages are extremely popular, and because of that the items included depend on what the store receives from the manufacturer. To see which items are included, you’ll want to visit your local store.

Can I order online or over the phone?

At this time we do not have any online or phone ordering options available. To make a purchase, you’ll need to visit your local store.

When does the sale end?

Our merchandise is acquired through closeouts, overstock sell-offs, and other discounted dispersals. Quantities may be limited and are available at a first come, first served basis, but the prices are always low.

Your prices are so low – what’s the catch?

We are able to keep our prices low by operating differently than other furniture stores. First, we obtain our merchandise directly from the manufacturer through closeouts, overruns, and cancelled orders at reduced prices. Additionally, we use warehouses instead of fancy showrooms to display our furniture. This reduces our overhead, and combined with the savings we get from the manufacturers we work with, we’re able to pass those great deals along to our customers!

Do you offer gift cards or gift certificates?

At this time, we do not have an option for purchasing a gift card. If you know someone who would like furniture as a gift, encourage him/her to create a wishlist on our site and share it with you!

How can I purchase items on my wishlist?

Once you’ve created a wishlist on our website, bring it in to your local store! The sales team there can easily help you find the items you put on your list and help you complete your purchase.

Where can I find dimensions for your products?

Dimensions for all of our items can be found on each product page under “Details”.